Specialist, Contract Processes and Systems

Date: December 10, 2025

Location: Toronto, ON

Requisition ID: 20757

Status: Regular

Business Unit: Legal Resources and Corporate Governance

Why join us?

The IESO is committed to ensuring Ontario’s electricity system meets the province’s needs today and into the future. We are charged with purpose, delivering reliable, affordable, and sustainable electricity for homes, businesses, and communities across the province. We are energized to grow, embracing opportunities to shape the future of a dynamic and evolving energy sector while advancing our careers. We are powered by teamwork, supported by diverse and passionate colleagues who foster respect, celebrate successes, and thrive on shared achievements. At the IESO, it’s not just what we do—it’s who we are! 

Who we are

Our central role includes managing the provincial power grid in real-time, overseeing and evolving Ontario’s electricity market, engaging with government, municipalities and Indigenous communities, and planning for Ontario’s future electricity needs. Our employees play a key role in driving grid innovation, protecting the system from threats, advancing the province’s energy conservation programs, and forecasting and procuring the electricity resources we’ll need in the decades to come. 
This role is a unionized position within the Legal Resource and Corporate Governance business unit. 

What makes this role exciting

The energy sector is rapidly evolving, offering exciting new opportunities for those who want to make a difference.

This role reports to the Supervisor, Contract Processes and Systems and is responsible for the administration of Contract Management’s processes and systems activities that support the maintenance of records and information related to Contract Management’s portfolio of contracted electricity generation facilities.  

Key responsibilities include ongoing maintenance of the systems and processes that are used to maintain the Contract Management portfolio, administration of all Contract Management records, both digital and physical, liaising with the Contract Management teams to illicit requirements for system and process improvements, maintenance of training and guidance documents and contributing to reporting efforts as needed. This role is responsible for conducting comprehensive business analysis, advanced problem solving and oversight of system change requests, (including the triage and response to any CM system issues), providing subject matter expertise, and supporting all areas of records management. The position collaborates on software development projects, trains staff and drives process improvements. The Specialist will interface with stakeholders and other IESO departments in order to perform the functions outlined above. 

What you’ll do

In this role, you’ll make a meaningful impact by contributing to the IESO team and supporting the electricity needs of the province through:

• Act as Subject Matter Expert for contract management systems; manage change requests, defects, and liaise with IT for system enhancements. 
• Gather and document detailed requirements, analyze workflows, and create process documentation to support data and reporting solutions. 
• Identify gaps, implement process improvements, and develop KPI tracking to drive efficiency and standardization across teams. 
• Contribute to the design and maintenance of advanced reports (Tableau, SQL), deliver timely insights, and train end-users for effective data utilization. 
• Advise leadership on process and records strategies; translate business requirements into technical specifications for IT teams. 
• Validate and cleanse data, integrate components into business processes, and apply statistical techniques to uncover actionable insights. 
• Partner with cross-functional teams and IT, manage multiple priorities, mentor associates, and foster a data-driven culture.  

Role Requirements

Our team consists of experts from diverse backgrounds, each bringing their unique perspectives and skills. 
To succeed in this role, you’ll need: 

• The education required to complete the responsibilities associated with the position is typically obtained through 4 years of university training. 

• University degree in business, information technology, computer science or equivalent. Further education or specialization in business analysis would be considered an asset. 

• The incumbent should have experience in acting in a Business-IT liaison role in software development, enterprise relational databases and data analysis.  

• Hands-on analytic in entity relationship data modeling and significant exposure to the application of database systems. 

• Proven experience in reporting for senior people leaders and executive level audiences. 

• Experience with data issue identification, analysis, and remediation. 

• Advanced skills with business analysis and requirement gathering 

• The minimum level of experience for the role to perform at a satisfactory level of proficiency is 8-10 years including the period of adjustment on the job itself. 

   

How We Support You

From a comprehensive total rewards program to dynamic learning and development opportunities—including job rotations to broaden your expertise—we empower you to define and shape your own success. When you join the IESO, here’s what you can expect:

• Best-in-class benefits and long-term support in the form of a defined benefit pension plan. 
• Work in a dynamic and evolving sector that offers exciting opportunities and the chance to explore new career paths.
• Leadership that values meaningful discussions, welcomes feedback, and prioritizes career development. 
• A strong, inclusive culture and a collaborative team environment with a shared passion for impactful work.
• Compensation packages that are regularly reviewed to remain competitive and to best accommodate the diverse needs of our employees. 

Deadline

January 16, 2026. For future reference, please save a copy of the job posting as it will no longer be available once the posting closes.

Thank you for your interest in a career at the IESO. Only candidates selected for an interview will be contacted. Please note that the successful candidate must be legally eligible to work in Canada and will be subject to applicable background checks. 

IESO will not conduct interviews or offer positions via online, text, chat or social media platforms. We will not gather personal information directly from candidates or potential candidates. Selected candidates will work with our Talent Acquisition team to ensure their application is processed.

The IESO will be transitioning to a 3-day in-office work week effective January 2026. Over the course of 2026, the IESO will advance plans to acquire additional office space to accommodate more in-office time. While the timeline for moving to a full 5-day in-office model has not yet been established, we are committed to keeping employees and candidates informed as plans progress and give them as much advance notice as possible to prepare for any changes.

We believe in opportunities for everyone. 

At the IESO, we know that achieving great results depends on embracing diversity by attracting, developing, and retaining people from a wide variety of backgrounds. We do this by ensuring our recruitment and advancement policies are fair and equitable, and by creating an accessible and inclusive environment—one that values every team member’s unique skills and experiences and ensures they have the support they need to achieve their potential. If you require accommodation during the recruitment process, please let us know. We’re proud to say we’ve been recognized as a supportive, inclusive employer. 

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