Share this Job

Senior Manager Quality Assurance

Date: Mar 13, 2023

Location: CA

Company: Independent Electricity System Operator


Requisition ID:  18682
Location: To be completed by Recruiter
Temporary Assignment:    Temporary
Business Unit:  Information & Technology Services

Why join us? 

You’ve got great skills. And you want to use them in an organization where you know what you do every day matters. We get that.
We also know that ensuring Ontarians have access to affordable and reliable power doesn’t happen by accident. So we give you the tools, flexibility and support you need to achieve your goals, and development opportunities to help you grow. You’ll thrive in a collaborative, team-based environment that values your unique skills and experiences – and recognizes that when you do better, we become even better too.  

Who we are 

The Independent Electricity System Operator (IESO) works at the centre of the province’s power system, ensuring Ontarians have access to reliable and cost-effective electricity when and where they need it. We operate the province’s electricity grid 24/7, design, run and oversee the wholesale electricity markets, and plan and prepare to meet Ontario’s electricity needs – now and into the future.


The Opportunity

We are seeking an experienced professional to be the Senior Manager of Quality Assurance. You will lead a team to develop, execute and continuously improve the Quality Assurance (QA) program at the IESO. This includes establishing a strategy, policies, processes and procedures as well as sponsor the solutions that are required to support quality assurance activities. You will work closely with cross-functional teams to identify areas for improvement and implement corrective actions to ensure customer satisfaction.


What you'll do

  • Establish and lead the QA Program at the IESO. Be responsible for the delivery of the QA program as well as for continuous improvement to the QA program.
  • Develop IESO staff competencies in the area of quality assurance. Be responsible for enabling quality assurance activities performed by I&TS and other IESO business units.
  • Manage and direct assigned staff.  Plan, organize, schedule and assign work with instructions, provide advice and direction, and be responsible for maintaining quality, accuracy, productivity, performance and skills development of staff.  Develop and implement work methods.
  • Promote a culture of quality assurance for the Enterprise. Be responsible for the adoption of quality assurance practices throughout the enterprise. This will be achieved by interacting with IESO management staff and test leaders outside of I&TS to influence the quality assurance decisions that are made throughout the enterprise.
  • Perform other duties as assigned


What you will need to succeed

Requires knowledge of Quality Assurance and Project Management practices, to provide consulting and support services and to provide strategic planning related to quality assurance at the IESO.  

This knowledge is considered to be normally acquired either through the successful completion of a four-year university education in the appropriate discipline or equivalent experience related to Quality Assurance and Project Management.  Examples include International Software Testing Qualifications Board or equivalent. Project Management Professional certification is recommended

A minimum of 8 years of experience in testing project delivery or delivery of testing services.

A minimum of 5 years of experience of leading multiple QA team’s in an organizational matrix structure.

Demonstrated experience in test management including planning, script development & maintenance, and execution.

Demonstrated experience developing test plans, test strategies and automation strategies in multiple delivery methodologies (Waterfall, Agile, etc.)

Demonstrated ability to interact with internal management team and external clients using strong leadership and communication skills.


Developed leadership, collaboration, influence, persuasion and negotiation skills along with experience in influencing individuals including those at the senior to executive management levels to achieve desired behaviors and outcomes

Strong judgment, business acumen, strategic planning and execution abilities

Strong understanding of Software Delivery Lifecycle, Project Management Lifecycle, delivery methodologies, and QA best practices.

Understanding of electricity market design and power system operation is preferred

A period of over 10 years and up to and including 12 years is considered necessary to gain this experience.


What’s in it for you

•    A comprehensive total rewards program, including best-in-class benefits and a flexible workplace 
•    A challenging, fast-paced and collaborative team environment, where your perspectives and experiences matter 
•    Leaders who support your growth and success through regular feedback and coaching
•    The opportunity to work with some of the brightest minds in the industry

Deadline: March 24, 2023 

For future reference, please ensure to save a copy of the job description as it will no longer be available once the posting closes.


At the IESO, we know that achieving great results depends on embracing diversity by attracting, developing and retaining people from a wide variety of backgrounds. We do this by ensuring our recruitment and advancement policies are fair and equitable, and by creating an accessible and inclusive environment – one that values every team member’s unique skills and experiences and ensures they have the support they need to achieve their potential. If you require accommodation during the recruitment process, please let us know. 

We thank you for your interest in a career at the IESO, but we will only contact those candidates selected for an interview. 

Note: The successful candidate must be eligible to work in Canada and will be subject to a background check.

The IESO offers a hybrid work model program to most of our employees, based on business needs. Individuals participating in the program can work an average of three days per week remotely within Ontario. It also offers three flex weeks when individuals can work remotely within Ontario . When working in the office, you will be located at our Mississauga, Toronto, or Oakville location.

Join our talent community

Sign up for talent community; stay in touch, find out about new opportunities – and discover how you can make a difference. Discover how we use our expertise and commitment to deliver reliable and affordable electricity to Ontario’s businesses and communities, and how we’re innovating to secure a stronger energy future for all Ontarians. Visit Careers at IESO and be sure to follow us on LinkedIn.

Find out why we were selected as Greater Toronto’s Top 2022 Employers, and what we offer.