Senior Analyst Compliance and Dispute Resolution

Date: January 15, 2026

Location: Oakville – On-site

Requisition ID: 20528

Status: Regular

Business Unit: Market Assessment & Compliance

Grade/Band: MP5

Annual Pay Range: For standard 35-hour work week

The successful candidate will be placed at the appropriate step within the salary grade/band, based on relevant years of experience and other applicable considerations.

Why join us?

The IESO is committed to ensuring Ontario’s electricity system meets the province’s needs today and into the future. We are charged with purpose, delivering reliable, affordable, and sustainable electricity for homes, businesses, and communities across the province. We are energized to grow, embracing opportunities to shape the future of a dynamic and evolving energy sector while advancing our careers. We are powered by teamwork, supported by diverse and passionate colleagues who foster respect, celebrate successes, and thrive on shared achievements. At the IESO, it’s not just what we do—it’s who we are! 

Who we are

Our central role includes managing the provincial power grid in real-time, overseeing and evolving Ontario’s electricity market, engaging with government, municipalities and Indigenous communities, and planning for Ontario’s future electricity needs. Our employees play a key role in driving grid innovation, protecting the system from threats, advancing the province’s energy conservation programs, and forecasting and procuring the electricity resources we’ll need in the decades to come. 
This role is a part of the Market Assessment and Compliance Division. This is a union job.

What makes this role exciting

The energy sector is rapidly evolving, offering exciting new opportunities for those who want to make a difference.

Our mission is to foster conduct that enhances reliability, promotes market efficiency, and delivers fair outcomes. We do this through rigorous oversight, strategic enforcement, and proactive engagement with market participants. As part of MACD, you’ll contribute to fostering an electricity sector that values and respects market oversight as a cornerstone of its success. Whether your expertise lies in auditing, enforcement, market monitoring, or data analysis, MACD offers a dynamic, high-impact environment where your work directly supports the integrity and reliability of Ontario’s electricity system. If you're ready to make a difference in a high-impact regulatory role, we invite you to explore a career with MACD.

The IESO will be hiring up to 4 staff into this role to become part of the teams working in the following areas of its Market Assessment and Compliance Division (MACD):

• Monitoring and Data Analysis: monitoring activities and behaviours in the Ontario electricity system for preliminary detection of events of interest that might lead to non-compliance investigations, enforcement activity and/or public assessments from the Market Surveillance Panel. This may include assessing the efficiency and overall functioning of the IESO-administered markets, or specific market participant conduct to detect potential manipulation, abuse of market power, or anti-competitive behavior, and detecting emerging risks such as reliability concerns or design improvements to the IESO-administered markets.
• Reliability Standards Auditing: accountable for monitoring and auditing compliance with reliability standards established by the North American Electric Reliability Corporation (NERC), the Northeast Power Coordinating Council (NPCC) and the IESO. This may include audit planning and execution and supporting a culture of proactive compliance among market participants.
• Compliance and Enforcement: assesses matters of potential non-compliance with market rules and reliability standards, conduct formal investigations, generate case recommendations, and fosters compliance through a variety of enforcement actions, payment recovery, breach prevention and rule education activities.

This role is great for someone who has:

• Advanced Data and Analytical skills - perform data analysis and determine which data is required, understand how/where to find the data, understand how to process and “read” the data to develop a story
• Advanced oral and written communications skills - be able to prepare reports, develop documentation and communicate effectively with all contacts involved in accomplishing the work objectives
• Independent Critical Thinking - to take a concept and apply critical thinking to determine what the potential issue is and what data/evidence/approach is required to prove or disprove the concept
• Application of analytical, reasoning and negotiating skills, as well as resolution of conflicts and exercising sound judgement under ambiguous circumstances
• Significant knowledge and understanding of the design of the IESO-administered markets.
• Experience working independently and/or leading major projects

What you’ll do

In this role, you’ll make a meaningful impact by contributing to the IESO team and supporting the electricity needs of the province through:

• Review reports of non-compliance; propose courses of action and work with IESO line personnel and Market Participants, as required.
• Undertake investigations of alleged breaches in the Market Rules by Market Participants and examine and report on alleged breaches by the IESO as reported by external parties.
• Determine the type of sanctionable behaviour and the level of penalty or sanction to be applied to alleged/actual breaches in the Market Rules and make recommendations accordingly.
• Implement the decisions of Senior Management with respect to the penalty or sanction resulting from an investigation.
• Notify Participant(s) of the results of investigations, and inform others of any decision, as per the procedures.
• Contribute to the maintenance of all databases.
• Initiate/respond to a dispute, as required, including filing and serving/responding to a notice of dispute and summary thereof.
• Provide support as required to dispute resolution process.
• Implement procedures to safeguard the confidentiality of data from or about Market Participants.
• Undertake the development and delivery of internal and external training packages, as required.
• Respond to Client Support inquiries by providing written procedural instructions, technical advice, guidance, and/or training, as appropriate.
• Provide other IESO staff with guidance regarding the appropriate use and interpretation of information produced by, or related to, compliance monitoring and dispute resolution processes.
• Work collaboratively with other members of the team to effectively implement the goals of the team within the context of the broader corporate direction.
• Perform other duties as may be required.

In a typical day, you will:

• Monitor, and assess market performance and participant conduct through data analysis
• Foster compliance with market rule and reliability standard and guiding market participants regarding potential enforcement outcomes
• Encourage market participants to develop and adhere to their own internal compliance programs
• Monitor the IESO-administered markets and investigating potential breaches of the rules and standards 

Role Requirements

Our team consists of experts from diverse backgrounds, each bringing their unique perspectives and skills. 
To succeed in this role, you’ll need: 

Education: 

• Requires academic training in business, commerce, economics, accounting audit, law or engineering to understand and apply the technical/economic legislative parameters governing the energy industry and market place. Requires good written and oral communication skills, in order to prepare reports, develop documentation and communicate effectively with all contacts involved in accomplishing the work objectives.
• This knowledge is considered to be normally acquired in or equivalent to 4 years University education in an appropriate field.

Experience:

• Requires experience in methods of discovery and/or investigation and/or audit, which involves application of analytical, reasoning and negotiating skills.
• Requires knowledge of the legislative parameters governing the Ontario electricity marketplace.
• Requires significant knowledge and understanding of the design of the IESO administered markets.
• Requires operations/planning experience in electrical industry, power system operations/planning, finance, regulatory and/or enforcement activities or audit.
• Experience working independently and/or leading major projects.
• A period of over 8 years up to and including 10 years is considered necessary to gain this experience.

If you do not meet all the qualifications for this role, please consider applying to our Analyst Compliance and Dispute Resolution role by clicking the following URL -  https://careers.ieso.ca/job-invite/20527/ role.

How We Support You

From a comprehensive total rewards program to dynamic learning and development opportunities—including job rotations to broaden your expertise—we empower you to define and shape your own success. When you join the IESO, here’s what you can expect:

• Best-in-class benefits and long-term support in the form of a defined benefit pension plan. 
• Work in a dynamic and evolving sector that offers exciting opportunities and the chance to explore new career paths.
• Leadership that values meaningful discussions, welcomes feedback, and prioritizes career development. 
• A strong, inclusive culture and a collaborative team environment with a shared passion for impactful work.
• Compensation packages that are regularly reviewed to remain competitive and to best accommodate the diverse needs of our employees. 

Deadline

February 16, 2026. For future reference, please save a copy of the job posting as it will no longer be available once the posting closes.

Thank you for your interest in a career at the IESO. Only candidates selected for an interview will be contacted. Please note that the successful candidate must be legally eligible to work in Canada and will be subject to applicable background checks. 

IESO will not conduct interviews or offer positions via online, text, chat or social media platforms. We will not gather personal information directly from candidates or potential candidates. Selected candidates will work with our Talent Acquisition team to ensure their application is processed.

The IESO will be transitioning to a 3-day in-office work week effective January 2026. Over the course of 2026, the IESO will advance plans to acquire additional office space to accommodate more in-office time. While the timeline for moving to a full 5-day in-office model has not yet been established, we are committed to keeping employees and candidates informed as plans progress and give them as much advance notice as possible to prepare for any changes.

We believe in opportunities for everyone. 

At the IESO, we know that achieving great results depends on embracing diversity by attracting, developing, and retaining people from a wide variety of backgrounds. We do this by ensuring our recruitment and advancement policies are fair and equitable, and by creating an accessible and inclusive environment—one that values every team member’s unique skills and experiences and ensures they have the support they need to achieve their potential. If you require accommodation during the recruitment process, please let us know. We’re proud to say we’ve been recognized as a supportive, inclusive employer. 

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