Senior Analyst, Business Information & Systems

Date: May 20, 2023

Location: CA

Company: Independent Electricity System Operator


Requisition ID: 18711
Location: Toronto, ON - Hybrid
Status:  Temporary, Up to 24 months 
Business Unit: Legal Resources & Corporate Governance


Why join us? 

You’ve got great skills. And you want to use them in an organization where you know what you do every day matters. We get that.
We also know that ensuring Ontarians have access to affordable and reliable power doesn’t happen by accident. So we give you the tools, flexibility and support you need to achieve your goals, and development opportunities to help you grow. You’ll thrive in a collaborative, team-based environment that values your unique skills and experiences – and recognizes that when you do better, we become even better too.  

Who we are 

The Independent Electricity System Operator (IESO) works at the centre of the province’s power system, ensuring Ontarians have access to reliable and cost-effective electricity when and where they need it. We operate the province’s electricity grid 24/7, design, run and oversee the wholesale electricity markets, and plan and prepare to meet Ontario’s electricity needs – now and into the future.



The Opportunity

The Senior Analyst, Business Information & Systems contributes to the effectiveness of the Contract Management team by performing business, systems and data analysis, reporting and project analysis, and making recommendations to improve the effectiveness and efficiency of Contract Management operations.


What you’ll do: 

The Senior Analyst, Business Information & Systems will be required to:


  • Perform business analysis to:
    • Enhance business operations through the translation of business needs and user requirements into system requirements
    • Produce translation/business requirements documents
    • Make recommendations for improvements or new solutions that can be realised using technology or integration of existing systems;
    • Support enterprise change and represent the Department’s interest in various departmental projects and organizational initiatives
    • Design processes and procedures to manage the analysis and review of all of key data from the IESO’s various electricity resource contracts
  • Perform system analysis to:
    • Determine requirements for software development
    • Recommend software solutions that deliver value to internal and eternal stakeholders
  • Perform project analysis and support on:
    • Internal Projects:
      • Assist PMO and systems developers through the entire lifecycle of enterprise change projects, including visioning, scoping, analysis and design, requirements gathering, testing, implementation and closure
      • Identify risks, deficiencies and alternatives; and make recommendations to the Director, Senior Managers and other internal stakeholders
    • External Projects:
      • Review project schedules to identify risks and deficiencies; and make recommendations to the Director, Senior Managers and Legal Counsel regarding Supplier schedules
  • Perform data analysis and reporting, including:
    • Research, assemble and integrate data
    • Design, develop and update reports to assist Contract Management business teams
    • Design and develop visual analysis tools, mapping solutions and  other publications for internal and external consumption
  • Perform records analysis for both electronic and hard copy records to:
    • Ensure systems integration supports ongoing records management and information governance requirements
    • Coordinate and support records management functions within Contract Management


Internal Contacts:

  • Contract Management - Effectively coordinates CM business information and systems issues by meeting and coordinating with CM team members
  • Enterprise Change and ITS - Assists and coordinates with IT on change implementation, system enhancements and release management
  • Quality Assurance - Liaise and collaborate with QA resources on test plans, test execution and improvements to testing processes/prcedures
  • Project Management - Supports PMO in project development and lifecycle activities on behalf of Contract Management
  • InfoSec - Liaise and support InfoSec in review and analysis of any information security matters as related to the Contract Management toool and database
  • Information Governance - Acts as records champion for CM, working with InfoGov to update documents, classification schemes and retention schedules as per IG requirements
  • Shares information with employees in other units, presents to heads of units, regular and ad hoc reporting


External Contacts:

  • Contract Counterparties - Communicates with contract counterparties to assist in resolving process and systems issues and respond to general support inquiries
  • Local Distribution Companies - Communicates with external agencies/organizations (e.g., Local Distribution Companies, transmitters, etc.) to assist in resolving process and systems issues and respond to general support inquiries
  • External Systems Developers - Communicates with and responds to queries from the IT Team (including external systems developers) related to CM systems, databases and project deliverables


What you need to succeed:

  • Bachelor’s Degree in business analysis, computer science and/or information managment disciplines are preferred; records management related degrees with relevant experience would also be considered
  • 6-8 years of relevant work experience
  • Knowledge of information management, business processes, information systems and database design
  • Understanding of business principles and processes as they relate to information technology
  • Understanding of the various generation contracts managed by the IESO, including the key contractual provisions and related requirements
  • Ability to translate business requirements to technical resources (internal and external) in support of IT system design/enhancements
  • Ability to effectively coordinate with internal and external counterparties in a challenging environment
  • Ability to work effectively both independently and within a team setting
  • Understanding of project management and project scheduling principles with an emphasis on being a self-directed, highly motivated individual
  • Demonstrated ability to create, manage and update various forms of documentation using software such as MS Office (including Excel, Project and Visio), Adobe, JIRA, Tableau



  • Adaptability and Flexibility - ability to multi-task in a fast paced environment and learn on the fly when needed
  • Commitment to Excellence - takes responsibility for assigned projects/tasks and consistent in delivering on expectations and producing results
  • Communication - organizes and presents ideas and information logically and concisely, in both verbal and written formats
  • Customer Focus - demonstrates ability to anticipate the needs of internal and external stakeholders
  • Functional/Technical Skills - demonstrated experience using technical software as required
  • Interpersonal Skills - ability to work within a team and build/maintain internal and external relationships
  • Initiative and Creativity - demonstrates a strong personal drive towards action, initiative and completion of projects/tasks
  • Problem Solving - drive to develop effective solutions while considering project and team objectives
  • Priority Setting - able to focus on the appropriate tasks when faced with competing priorities


What’s in it for you:

  • A comprehensive total rewards program, including best-in-class benefits and a flexible workplace
  • A challenging, fast-paced and collaborative team environment, where your perspectives and experiences matter
  • Leaders who support your growth and success through regular feedback and coaching
  • The opportunity to work with some of the brightest minds in the industry


At the IESO, we know that achieving great results depends on embracing diversity by attracting, developing and retaining people from a wide variety of backgrounds. We do this by ensuring our recruitment and advancement policies are fair and equitable, and by creating an accessible and inclusive environment – one that values every team member’s unique skills and experiences and ensures they have the support they need to achieve their potential. If you require accommodation during the recruitment process, please let us know.


The IESO offers a hybrid work model program to most of our employees, based on business needs. Individuals participating in the program can work an average of three days per week remotely within Ontario. It also offers three flex weeks when individuals can work remotely within Ontario. When working in the office, you will be located at our Toronto office.


We thank you for your interest in a career at the IESO, but we will only contact those candidates selected for an interview. 


Note: The successful candidate must be eligible to work in Canada and will be subject to a background check.


Join our talent community

Sign up for talent community; stay in touch, find out about new opportunities – and discover how you can make a difference. Discover how we use our expertise and commitment to deliver reliable and affordable electricity to Ontario’s businesses and communities, and how we’re innovating to secure a stronger energy future for all Ontarians. Visit Careers at IESO and be sure to follow us on LinkedIn.

Find out why we were selected as Greater Toronto’s Top 2023 Employers, and what we offer.