Sector Account Advisor

Sector Account Advisor

Date September 30, 2025

Location Toronto, ON – Hybrid/On-site

Requisition ID  20603

Status Regular

Business Unit Corporate Relations, Engagement and Strategy

Why join us?

The IESO is committed to ensuring Ontario’s electricity system meets the province’s needs today and into the future. We are charged with purpose, delivering reliable, affordable, and sustainable electricity for homes, businesses, and communities across the province. We are energized to grow, embracing opportunities to shape the future of a dynamic and evolving energy sector while advancing our careers. We are powered by teamwork, supported by diverse and passionate colleagues who foster respect, celebrate successes, and thrive on shared achievements. At the IESO, it’s not just what we do—it’s who we are! 

Who we are

Our central role includes managing the provincial power grid in real-time, overseeing and evolving Ontario’s electricity market, engaging with government, municipalities and Indigenous communities, and planning for Ontario’s future electricity needs. Our employees play a key role in driving grid innovation, protecting the system from threats, advancing the province’s energy conservation programs, and forecasting and procuring the electricity resources we’ll need in the decades to come. 
This role is a part of the Corporate Relations Engagement and Strategy Business Unit and is unionized.

What makes this role exciting

The energy sector is rapidly evolving, offering exciting new opportunities for those who want to make a difference.  

The Sector Account Advisor acts as a strategic relationship manager for key market participants, including storage facilities, electricity traders, and transmitters. This role is central to resolving complex customer issues, enabling effective participation in markets and programs, and supporting initiatives like procurements and transmitter frameworks. By developing strategic account plans and providing insights on industry trends and engagement opportunities, the Advisor helps position the IESO as a trusted, responsive partner in a rapidly evolving energy landscape.

What you’ll do
In this role, you’ll make a meaningful impact by contributing to the IESO team and supporting the electricity needs of the province through:

1. Identify and be responsible for specific market participants (e.g. storage facilities, electricity traders and transmitters) and association accounts to coordinate and encourage communication with IESO staff at all levels. Identify, support and facilitate engagement opportunities with senior leaders across the organization, including identification of opportunities with conferences, working groups, roundtables and/or other forums
2. Responsible for the relationship with key accounts and act as the central point of contact with accounts to respond to complex issues, build trust, educate and inform on market obligations and gather support for IESO corporate themes/initiatives.
3. Respond to customer issues by collaborating and negotiating with internal staff, market participants and key industry players and be a driving force of action, identifying a path forward to resolve complex issues. Use professional judgement to assess risks (i.e. reputational, potential for escalation, legal, etc.) related to issues and flag appropriately.
4. Provide sound advice, guidance and information directly to market participants, associations and their agents related to their business relationship with the IESO.
5. Assist with the identification of key influencers and key channels for the successful implementation of IESO initiatives. Provide advice and support to senior staff in identifying trends, risks, uncertainties, and actions or strategies required to ensure business plan objectives are met and IESO core values are upheld.
6. Provide technical advice and guidance to market participants and others regarding the technical, economic and legislative parameters governing the energy industry and the marketplace, including the market rules, design, obligations and processes. Respond/consult accordingly and where appropriate, seek subject matter expert advice.
7. Maintain expert market knowledge consistent with corporate strategic direction (e.g. market operation issues, market rules, IESO business processes). Provide customers and other IESO staff with updates, interpretations and customer impacts. Keep abreast of industry developments, government policy and regulatory changes and sector and economic developments in Ontario and other jurisdictions and provide key accounts and other IESO staff with updates, interpretations and customer impacts.
8. Identify and support the development of training/education material and requirements. Assist in the development and delivery to relevant customer and stakeholder groups as required. (e.g. public information sessions, website enhancements, training material). Assist in the preparation of customer communications, using professional judgement to consider known customer concerns, knowledge bases and areas of interest that would be achieved through regular engagement with the key accounts.
9. Document and maintain detailed contacts, account notes and insights and synthesize information for internal and/or external briefings and/or reporting purposes. This includes  preparing briefing notes to support senior leaders’ meetings with key external parties. Independently liaise with various lines of business to solicit content and prepare concise and insightful notes and questions for executive meetings.
10. On an ongoing basis, review the effectiveness of existing processes and recommend changes to processes, systems, procedures and market documents as necessary. Identify information and reporting requirements as required.
11. Perform other duties as may be required.

Role Requirements
Our team consists of experts from diverse backgrounds, each bringing their unique perspectives and skills. 

To succeed in this role, you’ll need: 

• Academic training in business, commerce, accounting, or engineering to understand and apply the technical/economic legislative parameters governing the energy industry and marketplace.
• Superior knowledge of communication techniques and theories to develop comprehensive instructions, policies, practices, and procedures for effective communication to customers in relation to the complaints, inquiries, advice and guidance on market participant requirements, along with superior written and verbal communication skills.

This knowledge is considered to be normally acquired either through the successful completion of 4 years’ University education or by having the equivalent education.

• Requires experience in methods of discovery, investigation and process design, which involves having good analytical, reasoning and negotiating skills to resolve unique market related problems or questions.
• Experience in the Utility business and/or general understanding of IESO’s structure and functional areas is also needed.
• Requires experience in dealing with customers (internal & external) in a professional and service-focused environment.  Requires experience to effectively deal with complex inquiries as well as escalated and sensitive situations. 

A period of 6 years, up to and including 8 years, is considered necessary to gain this experience.

Nice to Haves

• • Experience in an account management or sales/marketing environment

How We Support You

From a comprehensive total rewards program to dynamic learning and development opportunities—including job rotations to broaden your expertise—we empower you to define and shape your own success. When you join the IESO, here’s what you can expect:

• Best-in-class benefits and long-term support in the form of a defined benefit pension plan. 
• A commitment to flexibility as we currently support a hybrid model where applicable, that supports a blend of remote and in-office work based on business needs. Participating employees typically work in-office a minimum of four days and work remotely up to six days over a two-week period with a goal of maximizing in-office time through the use of established team days. 
• Work in a dynamic and evolving sector that offers exciting opportunities and the chance to explore new career paths.
• Leadership that values meaningful discussions, welcomes feedback, and prioritizes career development. 
• A strong, inclusive culture and a collaborative team environment with a shared passion for impactful work.
• Compensation packages that are regularly reviewed to remain competitive and to best accommodate the diverse needs of our employees. 

Deadline

October 7, 2025. For future reference, please save a copy of the job posting as it will no longer be available once the posting closes.

Thank you for your interest in a career at the IESO. Only candidates selected for an interview will be contacted. Please note that the successful candidate must be legally eligible to work in Canada and will be subject to applicable background checks. 

IESO will not conduct interviews or offer positions via online, text, chat or social media platforms. We will not gather personal information directly from candidates or potential candidates. Selected candidates will work with our Talent Acquisition team to ensure their application is processed.  

We believe in opportunities for everyone.  At the IESO, we know that achieving great results depends on embracing diversity by attracting, developing, and retaining people from a wide variety of backgrounds. We do this by ensuring our recruitment and advancement policies are fair and equitable, and by creating an accessible and inclusive environment—one that values every team member’s unique skills and experiences and ensures they have the support they need to 
achieve their potential. If you require accommodation during the recruitment process, please let us know.  

We’re proud to say we’ve been recognized as a supportive, inclusive employer.