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Manager, Employee Experience and Culture

Date: Mar 14, 2023

Location: CA

Company: Independent Electricity System Operator


Requisition ID:  18641
Location: Toronto - Hybrid
Temporary Assignment:    Yes, up to 15 months
Business Unit:  Human Resources

Why join us? 

You’ve got great skills. And you want to use them in an organization where you know what you do every day matters. We get that.
We also know that ensuring Ontarians have access to affordable and reliable power doesn’t happen by accident. So we give you the tools, flexibility and support you need to achieve your goals, and development opportunities to help you grow. You’ll thrive in a collaborative, team-based environment that values your unique skills and experiences – and recognizes that when you do better, we become even better too.  

Who we are 

The Independent Electricity System Operator (IESO) works at the centre of the province’s power system, ensuring Ontarians have access to reliable and cost-effective electricity when and where they need it. We operate the province’s electricity grid 24/7, design, run and oversee the wholesale electricity markets, and plan and prepare to meet Ontario’s electricity needs – now and into the future.


The Opportunity


The Manager, Employee Experience and Culture guides the IESO on culture initiatives and practices that enable IESO’s strategy, including equity, diversity and inclusion. The incumbent partners with business leaders to enhance the employee experience and strengthen employee contributions to business results.


What you'll be doing


  • Champion a positive and engaging culture at the IESO. Assist the organization in delivering a meaningful and valuable employee experience at all points of the employee life cycle:

  • Support the IESO in fostering the culture that will support the strategy. Implement change practices that address organizational opportunities and generate employee commitment. Draw linkages between cultural initiatives and business metrics. Collaborate with Communications to increase employees’ connection to business priorities and outcomes

  • Lead diversity and inclusion by measuring, continuously improving, and collaborating with leaders and employees to enhance our culture and advance our values. Work with the D&I Committee to stay connected and aligned on priorities and approaches

  • Develop an employee feedback program that uses a variety of approaches (focus groups, pulse surveys) to gather input into business decisions, priorities, and actions. Assist the organization in taking meaningful actions that increase employees’ connections and contributions to strategy

  • Conduct employee life cycle analytics to determine practices that enhance or detract from the employee experience. Collaborate with leaders and employees to continually evolve the experience in order to retain key talent

  • Lead the performance planning and assessment approach at the IESO and clarify roles and accountabilities for different levels of the organization so that leaders have confidence that the business plan will be executed effectively and employees have clarity on how they will contribute.

  • Operate at the organizational level to obtain input, achieve buy-in, introduce programs, obtain feedback, and continuously improve

  • Establish measurement and assessment programs to report on:

    • Organizational performance

    • Individual performance

  • Manage logistics associated with responsibilities including budget, vendor management, procurement processes program set up, and client communications.



What you need to succeed


  • University degree in Psychology, Behavioural Sciences, Organizational Development, Human Resources or equivalent required.

  • Minimum of 8 years of professional experience in engagement and/or organizational development roles

  • Knowledge, skill and experience in the following: culture change, employee engagement, performance assessment

  • Strong knowledge of analytical tools

  • Strong interpersonal, communication and presentation skills with the ability to explain, influence, listen, instruct, give clear feedback, and ask insightful questions

  • Very strong facilitation skills with a proven ability to bring a group to resolution, decision, or conclusion

  • Very strong coaching skills gained by engaging in coaching activities with individuals at all levels of an organization

  • Very strong organizational development skills (especially systems thinking)

  • Ability to assess organizational or individual situations and determine appropriate practices

  • Ability to assess business priorities and determine appropriate learning or organizational development intervention

  • Experience working with HRIS integrated systems

  • Experience with the implementation of organizational initiatives

What’s in it for you

•    A comprehensive total rewards program, including best-in-class benefits and a flexible workplace 
•    A challenging, fast-paced and collaborative team environment, where your perspectives and experiences matter 
•    Leaders who support your growth and success through regular feedback and coaching
•    The opportunity to work with some of the brightest minds in the industry


For future reference, please ensure to save a copy of the job description as it will no longer be available once the posting closes.

At the IESO, we know that achieving great results depends on embracing diversity by attracting, developing and retaining people from a wide variety of backgrounds. We do this by ensuring our recruitment and advancement policies are fair and equitable, and by creating an accessible and inclusive environment – one that values every team member’s unique skills and experiences and ensures they have the support they need to achieve their potential. If you require accommodation during the recruitment process, please let us know. 

We thank you for your interest in a career at the IESO, but we will only contact those candidates selected for an interview. 

Note: The successful candidate must be eligible to work in Canada and will be subject to a background check.

The IESO commenced its Hybrid Work Model Program. The Model allows for remote working up to three days per week, based on business needs. When working in the office, you will be located at our Toronto office. 

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Sign up for talent community; stay in touch, find out about new opportunities – and discover how you can make a difference. Discover how we use our expertise and commitment to deliver reliable and affordable electricity to Ontario’s businesses and communities, and how we’re innovating to secure a stronger energy future for all Ontarians. Visit
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