Analyst Compliance and Dispute Resolution

Date: January 15, 2025

Location: Oakville–On-site

Requisition ID: 20527

Status: Regular

Business Unit: Market Assessment & Compliance

Grade/Band: MP2

Annual Pay Range: For standard 35-hour work week

The successful candidate will be placed at the appropriate step within the salary grade/band, based on relevant years of experience and other applicable considerations.

Why join us?

The IESO is committed to ensuring Ontario’s electricity system meets the province’s needs today and into the future. We are charged with purpose, delivering reliable, affordable, and sustainable electricity for homes, businesses, and communities across the province. We are energized to grow, embracing opportunities to shape the future of a dynamic and evolving energy sector while advancing our careers. We are powered by teamwork, supported by diverse and passionate colleagues who foster respect, celebrate successes, and thrive on shared achievements. At the IESO, it’s not just what we do—it’s who we are! 

Who we are

Our central role includes managing the provincial power grid in real-time, overseeing and evolving Ontario’s electricity market, engaging with government, municipalities and Indigenous communities, and planning for Ontario’s future electricity needs. Our employees play a key role in driving grid innovation, protecting the system from threats, advancing the province’s energy conservation programs, and forecasting and procuring the electricity resources we’ll need in the decades to come. 
This role is a part of the Market Assessment and Compliance Division. This is a union job.

What makes this role exciting

The energy sector is rapidly evolving, offering exciting new opportunities for those who want to make a difference.

Our mission is to foster conduct that enhances reliability, promotes market efficiency, and delivers fair outcomes. We do this through rigorous oversight, strategic enforcement, and proactive engagement with market participants. As part of MACD, you’ll contribute to fostering an electricity sector that values and respects market oversight as a cornerstone of its success.

Whether your expertise lies in auditing, enforcement, market monitoring, or data analysis, MACD offers a dynamic, high-impact environment where your work directly supports the integrity and reliability of Ontario’s electricity system. If you're ready to make a difference in a high-impact regulatory role, we invite you to explore a career with MACD.

The IESO will be hiring up to 4 staff into this role to become part of the teams working in the following areas of its Market Assessment and Compliance Division (MACD):

• Monitoring and Data Analysis: monitoring activities and behaviours in the Ontario electricity system for preliminary detection of events of interest that might lead to non-compliance investigations, enforcement activity and/or public assessments from the Market Surveillance Panel. This may include assessing the efficiency and overall functioning of the IESO-administered markets, or specific market participant conduct to detect potential manipulation, abuse of market power, or anti-competitive behavior, and detecting emerging risks such as reliability concerns or design improvements to the IESO-administered markets.
• Reliability Standards Auditing: accountable for monitoring and auditing compliance with reliability standards established by the North American Electric Reliability Corporation (NERC), the Northeast Power Coordinating Council (NPCC) and the IESO. This may include audit planning and execution and supporting a culture of proactive compliance among market participants.
• Compliance and Enforcement: assesses matters of potential non-compliance with market rules and reliability standards, conduct formal investigations, generate case recommendations, and fosters compliance through a variety of enforcement actions, payment recovery, breach prevention and rule education activities.

This role is great for someone who has:

• Data and Analytical skills - perform data analysis and determine which data is required, understand how/where to find and retrieve the data
• Strong oral and written communications skills - be able to clearly and concisely communicate requirements, updates and outcomes
• Critical Thinking - to contribute to developing a concept and apply critical thinking to determine what the potential issue is and what data/evidence/approach is required to prove or disprove the concept
• Experience related to the electrical industry, power system operations/planning, regulatory and/or enforcement activities or audits

This position is part of a Promotion-in-Place Plan effective. Those that do not meet all the qualifications will be considered as a Assistant Analyst Compliance and Dispute Resolution. 

What you’ll do

In this role, you’ll make a meaningful impact by contributing to the IESO team and supporting the electricity needs of the province through:

• Maintain a current knowledge of assessment and compliance activities relating to market rules, market participant activities, and IESO policies and procedures, for the purposes of identifying inappropriate or anomalous conduct by market participants or other activities having an adverse impact on market efficiency or effective competition.
• Undertake investigations and analysis to assess and report on the performance of the IESO administered markets and the conduct of participants within those markets.  In accordance with IESO’s obligations, policies and guiding principles, report to appropriate individuals and/or units any possible breaches in the Market Rules and Reliability Standards committed by market participants, inappropriate or anomalous market behaviours, or market inefficiencies. Conduct major investigations of possible breaches of the General Conduct Rule, encompassing major market manipulation, exploitation, and deceptive and anti-competitive market conduct.
• Conduct audits and payment recoveries.
• Conduct investigations of Local Market Power and associated conduct of market participants.
• Prepare formal Notices to market participants and the IESO, as applicable, ensuring that all MACD’s Market Rules-based requirements and obligations are met.
• Conduct evidence gathering, analysis and maintenance.
• Implement processes affording investigation and audit targets the opportunity to present views and representations to the VP of MACD.
• Assist in the identification and preparation of witnesses for potential litigation purposes.
• Work as part of a multi-disciplinary team, including economists, lawyers, and engineers, to draft investigation and audit reports making recommendations regarding possible violations of the Market Rules and Reliability Standards. Assist in assessing the impact of investigated conduct on market outcomes and grid reliability as well as payment recoveries.
• Assist in assessing the impact of investigated conduct on market outcomes and grid reliability. Present findings and recommendations to support the VP of MACD's consideration of enforcement rulings, determinations and orders
• Develop business processes, systems/tools, and procedures to carry out effective market monitoring in order to identify actions by market participants or market outcomes that fall outside of predicted patterns or norms. On an on-going basis, assist in reviewing the effectiveness of existing monitoring and assessment processes, systems and procedures. Work with other internal groups to develop application software tools, perform acceptance testing and identify business requirements for computer hardware.  Develop and implement effective and efficient improvements as necessary.
• Maintain indices to support the monitoring of the market and conduct of participants. Undertake studies, as assigned, and provide necessary support data, reports, and information.
• Communicate with market participants and other internal groups as necessary to respond to requests for data and information, while respecting confidentiality criteria. Work with market participants to promote an understanding of and compliance with market rules, including the appropriate use and interpretation of information relating to market assessment or investigation/audit processes.  In addition to IESO data, obtain certain confidential data from market participants for the exclusive and confidential use of own work unit. Provide technical advice, guidance, or written procedural instructions, as appropriate.
• Conduct analysis and daily monitoring to assess the performance of the IESO-administered markets and grid; prepare reports, as required. Create data models using structured and unstructured datasets and apply analytics and visualization techniques for the purpose of deriving key insights and “telling a story” with data. Maintenance of data catalogues and daily monitoring indices; ensure that the catalogues are kept current and notify/publish as required.
• Support the department in the development of corporate frameworks, business processes, tools and/or procedures for monitoring, investigations, audits, and enforcement.
• Support the IESO’s dispute resolution process, as it pertains to disputes arising specifically from MACD enforcement determinations and orders.
• Perform other duties as required.

In a typical day, you will:

• Monitor, and assess market performance and participant conduct through data analysis
• Foster compliance with market rule and reliability standard and guiding market participants regarding potential enforcement outcomes
• Encourage market participants to develop and adhere to their own internal compliance programs
• Monitor the IESO-administered markets and investigating potential breaches of the rules and standards

Role Requirements

Our team consists of experts from diverse backgrounds, each bringing their unique perspectives and skills. 
To succeed in this role, you’ll need: 

Education:

• Requires a knowledge of business, commerce, economics or engineering to carry out engineering, economic, analytical studies, audits, or investigations related to the energy industry, the IESO-administered markets and the IESO-controlled grid.  Requires good oral and written communication skills in order to prepare reports and communicate effectively with all contacts at various levels of authority involved in accomplishing work objectives.
• This knowledge is considered to be normally acquired either through the successful completion of four years of university education in the appropriate field, or by demonstrating an equivalent level of knowledge through work or related experience.

Experience:

• Requires considerable exposure to develop a good overall understanding of the operation of the IESO-administered market, with particular emphasis on the assessment and compliance aspects.  Requires considerable exposure to system and market operation practices and procedures, including legislation, resource utilization and system control techniques. Requires a background that allows for broad thinking and analytical and reasoning skills. Requires demonstrated ability to review vast amounts of information, breaking it down, prioritizing and synthesizing it. Requires experience in building relationships and strong interpersonal skills. Requires computer experience including exposure to statistical and database software, desktop software applications, computer data conversion, various PC-based query and calculations tools, one or more computer programming languages and computer system interfaces.
• A period of over 8 years up to and including 10 years is considered necessary to gain this experience.

If your skills and experience exceed the qualifications for this role, please consider applying to the Sr. Analyst Compliance and Dispute Resolution position by clicking the following URL -  https://careers.ieso.ca/job-invite/20528/ role.

How We Support You

From a comprehensive total rewards program to dynamic learning and development opportunities—including job rotations to broaden your expertise—we empower you to define and shape your own success. When you join the IESO, here’s what you can expect:

• Best-in-class benefits and long-term support in the form of a defined benefit pension plan. 
• Work in a dynamic and evolving sector that offers exciting opportunities and the chance to explore new career paths.
• Leadership that values meaningful discussions, welcomes feedback, and prioritizes career development. 
• A strong, inclusive culture and a collaborative team environment with a shared passion for impactful work.
• Compensation packages that are regularly reviewed to remain competitive and to best accommodate the diverse needs of our employees. 

Deadline

February 16, 2026. For future reference, please save a copy of the job posting as it will no longer be available once the posting closes.

Thank you for your interest in a career at the IESO. Only candidates selected for an interview will be contacted. Please note that the successful candidate must be legally eligible to work in Canada and will be subject to applicable background checks. 

IESO will not conduct interviews or offer positions via online, text, chat or social media platforms. We will not gather personal information directly from candidates or potential candidates. Selected candidates will work with our Talent Acquisition team to ensure their application is processed.

The IESO will be transitioning to a 3-day in-office work week effective January 2026. Over the course of 2026, the IESO will advance plans to acquire additional office space to accommodate more in-office time. While the timeline for moving to a full 5-day in-office model has not yet been established, we are committed to keeping employees and candidates informed as plans progress and give them as much advance notice as possible to prepare for any changes.

We believe in opportunities for everyone. 

At the IESO, we know that achieving great results depends on embracing diversity by attracting, developing, and retaining people from a wide variety of backgrounds. We do this by ensuring our recruitment and advancement policies are fair and equitable, and by creating an accessible and inclusive environment—one that values every team member’s unique skills and experiences and ensures they have the support they need to achieve their potential. If you require accommodation during the recruitment process, please let us know. We’re proud to say we’ve been recognized as a supportive, inclusive employer. 

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