Analyst, Systems Analysis Smart Metering

Date: Jan 31, 2024

Location: CA

Company: Independent Electricity System Operator


Requisition ID:  19549
Location: Oakville - Hybrid 
Status:    Temporary Up to 24 months 
Business Unit:  Information & Technology Services

Why join us? 
You’ve got great skills. And you want to use them in an organization where you know what you do every day matters. We get that.
We also know that ensuring Ontarians have access to affordable and reliable power doesn’t happen by accident. So we give you the tools, flexibility and support you need to achieve your goals, and development opportunities to help you grow. You’ll thrive in a collaborative, team-based environment that values your unique skills and experiences – and recognizes that when you do better, we become even better too.  

Who we are 
The Independent Electricity System Operator (IESO) works at the centre of the province’s power system, ensuring Ontarians have access to reliable and cost-effective electricity when and where they need it. We operate the province’s electricity grid 24/7, design, run and oversee the wholesale electricity markets, and plan and prepare to meet Ontario’s electricity needs – now and into the future.



The Opportunity

The Smart Metering Entity (SME) is looking for a Systems Analyst in its Quality Assurance and Data Governance team to participate in the planning, delivery, execution and reporting of the overall Quality Assurance, business process testing and Data Governance responsibilities with a specific emphasis on Meter Data Management systems. This role will assist, participate and contribute to business and systems analysis, design and quality assurance services within the information technology life cycle of automated tools and systems supporting the operations of the SME and the Meter Data Management and Repository (MDM/R).


What you'll be doing

  • Assist in analyzing and documenting business requirements, determining and defining functional and technical requirements.
  • Assist in the design of information systems, tools, data structures and databases, integrating commercial products, as appropriate, to address business and technical requirements.
  • Assist in the research of commercial products, tools and services to support information systems / tools design and development, assessing their applicability and ability to meet current and future requirements.
  • Assist in the provision of technical support to projects/change initiatives, including the acquisition, development and implementation of software, infrastructure, services, enhancements and corrections to systems.
  • Assist in the provision of first level support in the diagnosis and resolution of testing issues, incidents and problems, including workarounds for identified defects.
  • Assist in the provision of second level support in the diagnosis and resolution of customer issues, incidents and problems, including workarounds for identified defects.
  • Assist in the execution of process activities and functions within areas of assigned responsibility, including incident analysis, problem management, quality assurance/testing, release implementation planning and change impact analysis.
  • Ensure assigned processes, procedures and controls are operating within defined agreements, service levels and requirements.
  • Assist in developing and delivering training on assigned processes and activities.
  • Assist with data extraction requests to provide accurate data, reports and analytics as per approved data requests
  • Identify opportunities to improve system design, functions and operation, conducting studies, assessing and presenting results, and providing recommendations to internal/external stakeholders.
  • Maintain process, procedure, technical and supporting documentation.
  • Assist in planning, developing and documenting test scenarios and procedures, including expected test results and test data.
  • Execute tests, analyze and document test results.
  • Automate test procedures and results analysis.
  • Assist in identifying, analyzing, documenting and reporting testing incidents and defects to system vendors, service providers and customers.
  • Assist in developing workarounds to be used until system defects can be appropriately delivered and deployed.
  • Maintain evidence of testing to meet IESO’s system integration, user acceptance and external audit requirements.
  • Assist in preparing and communicating management reports, including status, progress, performance, issues and risks.
  • Develop, maintain, implement and support automated tools.
  • Perform other duties as required.


What you'll need to succeed

  • Requires knowledge of computer science, computer systems engineering, software engineering, business analysis, systems analysis, IT management or a related discipline, including associated business administration knowledge to implement policies and procedures to understand the processes, procedures and standards applicable to the effective management of information systems.  
  • Requires knowledge of IT service management processes, business analysis and systems and practices.  
  • Requires good written and oral communication skills in order to prepare effective reports, process, procedures and technical documentation and to deal effectively with internal and external contacts involved in accomplishing work objectives.
  • This knowledge would normally be acquired, through the successful completion of 4 years of University education in an appropriate discipline or by having the equivalent experience.
  • Requires experience in systems analysis, design, information technologies and tools as well as software to deliver, execute and report related operations activities and processes and manage projects.
  • Requires experience to become familiar with the nature of IT operations activities and processes, software development life cycle and project management life cycle.
  • Requires developed experience in MDM/R, MDM/R technical systems and architecture including applications, databases, operations, and functionality to provide advice and diagnose and resolve problems.  
  • Requires familiarity of the MDM/R design objectives, requirements, functions and interdependencies.\A period of 4 to 6 years is considered necessary to gain this experience.



Core Competencies

  • Excellent written and verbal communication skills.
  • Great analytical and system troubleshooting skills.
  • Ability to work independently with minimal supervision to meet goals and deadlines.
  • Ability to thrive in a collaborative team environment.
  • Proven excellent customer service skills.
  • Demonstrates organizational skills.
  • Demonstrates leadership qualities.
  • A strong personal commitment to customer needs.
  • A strong commitment to corporate objectives.


What’s in it for you

  • A comprehensive total rewards program, including best-in-class benefits and a flexible workplace 
  • A challenging, fast-paced and collaborative team environment, where your perspectives and experiences matter 
  • Leaders who support your growth and success through regular feedback and coaching 
  • The opportunity to work with some of the brightest minds in the industry 

Deadline: 02/21/2024

For future reference, please ensure to save a copy of the job description as it will no longer be available once the posting closes.

At the IESO, we know that achieving great results depends on embracing diversity by attracting, developing and retaining people from a wide variety of backgrounds. We do this by ensuring our recruitment and advancement policies are fair and equitable, and by creating an accessible and inclusive environment – one that values every team member’s unique skills and experiences and ensures they have the support they need to achieve their potential. If you require accommodation during the recruitment process, please let us know. 

We thank you for your interest in a career at the IESO, but we will only contact those candidates selected for an interview. 

Note: The successful candidate must be eligible to work in Canada and will be subject to a background check.

The IESO offers a hybrid work model program to most of our employees, based on business needs. Individuals participating in the program can work an average of three days per week remotely within Ontario. It also offers three flex weeks when individuals can work remotely within Ontario . When working in the office, you will be located at our Oakville location.

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