Supervisor Quality Assurance

Date: May 25, 2023

Location: CA

Company: Independent Electricity System Operator


Requisition ID:  18945
Location: Oakville - Hybrid 
Status:    Temporary (Up to 24 months)
Business Unit:  Information & Technology Services


Why join us? 

You’ve got great skills. And you want to use them in an organization where you know what you do every day matters. We get that.
We also know that ensuring Ontarians have access to affordable and reliable power doesn’t happen by accident. So we give you the tools, flexibility and support you need to achieve your goals, and development opportunities to help you grow. You’ll thrive in a collaborative, team-based environment that values your unique skills and experiences – and recognizes that when you do better, we become even better too.  

Who we are 

The Independent Electricity System Operator (IESO) works at the centre of the province’s power system, ensuring Ontarians have access to reliable and cost-effective electricity when and where they need it. We operate the province’s electricity grid 24/7, design, run and oversee the wholesale electricity markets, and plan and prepare to meet Ontario’s electricity needs – now and into the future.


The Opportunity

Lead a team to oversee as well as execute the Quality Assurance (QA) program at the IESO. Establish QA process and procedures as well as sponsor the solutions that are required to support QA activities. Provide advice and coaching to direct reports as well as individuals responsible for quality at the IESO.


 What you'll be doing

  • Lead the Quality Assurance (QA) program at the IESO. The Supervisor, Quality Assurance is responsible for delivery of the QA Program as well as for continuous improvement to the QA program. The Supervisor – Quality Assurance is expected to:
    • Define strategies, standard approaches, methodology and techniques for testing
    • Remain current with market developments, recommend new test approaches and leading practices
    • Conduct test maturity assessments, make recommendations for enhancement, prepare roadmaps for process improvements, and manage the implementation
    • Define approach to be used when providing test estimates for projects
    • Define testing procedures and test artifacts for different testing models and lifecycles
    • Define common tools platforms and configurations to enable effective testing
    • Defines test metrics and reporting standards; implement analytics, dashboards and reporting mechanisms
    • Manage an innovation and continuous improvement program for QA
    • Conduct QA reviews for test projects, and work with test teams to improve performance
    • Enable adoption of standard QA processes by all IESO business units
  • Develop IESO staff competencies in the area of QA. The Supervisor – Quality Assurance will be responsible for enabling QA activities performed by I&TS and other IESO business units. Support will include:
    • Training and coaching test teams in standard testing practices and tools
    • Work with test teams to implement effective testing patterns for individual projects
    • Administrative support of the I&TS testing tools provided for use by the IESO   
  • Supervise assigned staff.  Plan, organize, schedule and assign work with instructions, provide advice and direction, and be responsible for maintaining quality, accuracy, productivity, performance and skills development of staff.  Develop and implement work methods. Deal with routine personnel problems and initiate recommendations to supervisor on personnel matters.  The Supervisor – Quality Assurance will:
    • Establish objectives for the team and the individuals on the team
    • Manage the performance of the team and the individuals on the team
    • Work with direct reports to create development plans
    • Assign individuals from the team to specific projects
    • Identify resourcing challenges and propose solutions to address those challenges
    • Work with customers to address any QA concerns
    • Ensure that the health and safety need of employees are met 
  • Promote Quality for the Enterprise. The Supervisor - Quality Assurance will be responsible for the adoption of quality assurance practices throughout the enterprise. This will be achieved by interacting with IESO management staff and test leaders outside of I&TS to influence the quality assurance decisions that are made throughout the enterprise.
  • Perform other duties as required

What you need to succeed


  • Requires knowledge of Quality Assurance practices, to provide consulting and support services and to provide strategic planning related to quality assurance at the IESO.
  • This knowledge is considered to be normally acquired either through the successful completion of a four year university education in the appropriate discipline or equivalent experience related to Quality Assurance.


  • A minimum of 8 years of experience in testing project delivery or delivery of testing services.
  • A minimum of 3 year of experience of leading a QA team.
  • Demonstrated experience in test management including planning, script development & maintenance, and execution.
  • Demonstrated experience developing test plans, test strategies and automation strategies in multiple delivery methodologies (Waterfall, Agile, etc.)
  • Demonstrated ability to interact with internal management team and external clients using strong leadership and communication skills.

A period of over 10 years and up to and including 12 years is considered necessary to gain this experience


What's in it for you:

  • Competitive market wages
  • Comprehensive benefit programs
  • Programs and policies to support a balanced lifestyle
  • A challenging fast-paced team environment
  • Opportunity to work with some of the brightest people in the industry


Deadline: Jun 8, 2023

For future reference, please ensure to save a copy of the job description as it will no longer be available once the posting closes.

At the IESO, we know that achieving great results depends on embracing diversity by attracting, developing and retaining people from a wide variety of backgrounds. We do this by ensuring our recruitment and advancement policies are fair and equitable, and by creating an accessible and inclusive environment – one that values every team member’s unique skills and experiences and ensures they have the support they need to achieve their potential. If you require accommodation during the recruitment process, please let us know. 

We thank you for your interest in a career at the IESO, but we will only contact those candidates selected for an interview. 

Note: The successful candidate must be eligible to work in Canada and will be subject to a background check.

The IESO offers a hybrid work model program to most of our employees, based on business needs. Individuals participating in the program can work an average of three days per week remotely within Ontario. It also offers three flex weeks when individuals can work remotely within Ontario. When working in the office, you will be located at our Oakville location.

Join our talent community

Sign up for talent community; stay in touch, find out about new opportunities – and discover how you can make a difference. Discover how we use our expertise and commitment to deliver reliable and affordable electricity to Ontario’s businesses and communities, and how we’re innovating to secure a stronger energy future for all Ontarians. Visit
 Careers at IESO and be sure to follow us on LinkedIn.

Find out why we were selected as Greater Toronto’s Top 2023 Employersand what we offer.