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Senior Analyst - Compliance & Dispute Resolution

Date: Mar 14, 2023

Location: CA

Company: Independent Electricity System Operator


Requisition ID:



Upper Middle Road - Oakville, ON (Hybrid)

Temporary Assignment:


Business Unit:

Market Assessment & Compliance  



Why join us?


You’ve got great skills. And you want to use them in an organization where you know what you do every day matters. We get that.


We also know that ensuring Ontarians have access to affordable and reliable power doesn’t happen by accident. So we give you the tools, flexibility and support you need to achieve your goals, and development opportunities to help you grow. You’ll thrive in a collaborative, team-based environment that values your unique skills and experiences – and recognizes that when you do better, we become even better too. 


Who we are

The Independent Electricity System Operator (IESO) works at the centre of the province’s power system, ensuring Ontarians have access to reliable and cost-effective electricity when and where they need it. We operate the province’s electricity grid 24/7, design, run and oversee the wholesale electricity markets, and plan and prepare to meet Ontario’s electricity needs – now and into the future.  


The opportunity


The Senior Analyst, Compliance & Dispute Resolution, will report to the Supervisor, Payment Recoveries.  This position is part of the MACD unit which performs the core functions that serve to support the enforcement of various provisions of the Ontario electricity market rules which permit the IESO to recover or claw-back certain market payments.  This function complements MACD's compliance-enabling functions.


The Senior Analyst will implement the corporate framework for monitoring, documenting, investigating and promoting market participant compliance with the Market Rules, regulations, standards, policies and procedures governing the market place. Employ a structured project management approach for diagnosing project-related problems, developing and communicating solutions, facilitating decision-making, preparing documents, and managing expectations.


You will provide analytically focused direction and support to monitor, evaluate, and analyze the performance of the market and the conduct of its participants to identify the circumstances for further analysis or investigation. These further actions may include variously termed processes such as audits, reviews, investigations (among other terms) under the market rules, depending on the specific rule.  Although these matters may lead to dispute, litigation and appeal under the market rules, they do not involve the imposition of financial penalties and other sanctions.  They involve the determination and execution of recovery and claw-back authorities afforded the IESO under the Market Rules.



What you’ll do


  • Conduct financial analyses related to market activities, pricing anomalies, payment claw-back and recoveries.

  • Contribute to the development and maintenance of, and adherence to a framework governing all of the above processes, including policies, handbooks, guides, procedures, processes, templates, tools and manuals.

  • Initiate/respond to a dispute and provide support as required to the Dispute Resolution Process. This includes the collection of data, communicating and/or meeting with the Participant(s) and/or the Dispute Resolution Panel and staff internal to the IESO, seeking legal opinions, etc.

  • Review and assess market data and information provided by market participants; propose courses of action and work with IESO line personnel and Market Participants, as required.

  • Undertake complex evaluation and analysis and report on the performance of the IESO-Administered Market and the conduct of participants within that market.
  • Undertake and report on investigations in accordance with legislation, regulations and policies and procedures of the IESO.
  • Implement the decisions of Senior Management with respect to audit, investigation or other similar process.
  • Notify Participant(s) of the results of investigations, and inform others of any decision, as per the procedures.
  • Contribute to the maintenance of all databases and apply statistical and programing knowledge to develop queries and data visualizations.
  • Initiate/respond to a dispute, as required, including filing and serving/responding to a notice of dispute and summary thereof.
  • Provide support as required to dispute resolution process.
  • Implement procedures to safeguard the confidentiality of data from or about Market Participants.
  • Undertake the development and delivery of internal and external training packages, as required.
  • Respond to Client Support inquiries by providing written procedural instructions, technical advice, guidance, and/or training, as appropriate.
  • Provide other IESO staff with guidance regarding the appropriate use and interpretation of information produced by, or related to, compliance monitoring and dispute resolution processes.
  • Work collaboratively with other members of the team to effectively implement the goals of the team within the context of the broader corporate direction.
  • Perform other duties as may be required.




Competency Focus #1: Shape our Future

  • Build organizational capability by aligning resources to strategic priorities

Competency Focus #2: Energize our People

  • Communicate with authenticity and clarity to inspire a shared purpose

Competency Focus #3: Deliver our Mandate

  • Leverage and bridge diverse perspectives to facilitate collaboration


What you need to succeed


  • Requires academic training in business, commerce, economics, accounting audit, law or engineering to understand and apply the technical/economic legislative parameters governing the energy industry and market place.
  • Requires good written and oral communication skills, in order to prepare reports, develop documentation and communicate effectively with all contacts involved in accomplishing the work objectives.
  • This knowledge is considered to be normally acquired in or equivalent to 4 years University education in an appropriate field.
  • Requires experience in methods of discovery and/or investigation and/or audit, which involves application of analytical, reasoning and negotiating skills.
  • Requires knowledge of the legislative parameters governing the Ontario electricity marketplace.
  • Requires significant knowledge and understanding of the design of the IESO administered markets.
  • Requires operations/planning experience in electrical industry, power system operations/planning, finance, regulatory and/or enforcement activities or audit.
  • Experience working independently and/or leading major projects.
  • A period of over 8 years up to and including 10 years is considered necessary to gain this experience.


What’s in it for you


  • A comprehensive total rewards program, including best-in-class benefits and a flexible workplace
  • A challenging, fast-paced and collaborative team environment, where your perspectives and experiences matter
  • Leaders who support your growth and success through regular feedback and coaching
  • The opportunity to work with some of the brightest minds in the industry


Deadline: 03/22/2023


At the IESO, we know that achieving great results depends on embracing diversity by attracting, developing and retaining people from a wide variety of backgrounds. We do this by ensuring our recruitment and advancement policies are fair and equitable, and by creating an accessible and inclusive environment – one that values every team member’s unique skills and experiences and ensures they have the support they need to achieve their potential. If you require accommodation during the recruitment process, please let us know.


We thank you for your interest in a career at the IESO, but we will only contact those candidates selected for an interview.


Note: The successful candidate must be eligible to work in Canada and will be subject to a background check.


The IESO offers a hybrid work model program to most of our employees, based on business needs. Individuals participating in the program can work an average of three days per week remotely within Ontario. It also offers three flex weeks when individuals can work remotely within Ontario. When working in the office, you will be located at our, UMR - Oakville, ON location.


Join our talent community

Sign up for talent community; stay in touch, find out about new opportunities – and discover how you can make a difference. Discover how we use our expertise and commitment to deliver reliable and affordable electricity to Ontario’s businesses and communities, and how we’re innovating to secure a stronger energy future for all Ontarians. Visit Careers at IESO and be sure to follow us on LinkedIn.

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