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Analyst, Capability Building and Support

Date: Mar 9, 2023

Location: CA

Company: Independent Electricity System Operator


Requisition ID: 18692
Location: Adelaide - Toronto, ON (Hybrid)
Temporary Assignment:   Temporary
Business Unit: Planning, Conservation & Resource Adequacy

Why join us? 

You’ve got great skills. And you want to use them in an organization where you know what you do every day matters. We get that.

We also know that ensuring Ontarians have access to affordable and reliable power doesn’t happen by accident. So we give you the tools, flexibility and support you need to achieve your goals, and development opportunities to help you grow. You’ll thrive in a collaborative, team-based environment that values your unique skills and experiences – and recognizes that when you do better, we become even better too.  

Who we are 

The Independent Electricity System Operator (IESO) works at the centre of the province’s power system, ensuring Ontarians have access to reliable and cost-effective electricity when and where they need it. We operate the province’s electricity grid 24/7, design, run and oversee the wholesale electricity markets, and plan and prepare to meet Ontario’s electricity needs – now and into the future.



The opportunity


The Analyst, Capability Building & Support, assists with developing the capacity of Local Distribution Companies (LDCs) and channel partners to participate in the design, delivery and implementation of energy-efficiency activities in the province.  This individual will work with the Supervisor, Support, and others, both internal and external to the IESO, to analyze the capability needs to support expanded capacity and assist with scoping-related requirements. The Analyst, Capability Building & Support, will assist with procuring appropriate capability-building initiatives and arrange and coordinate delivery of those initiatives. The individual is also responsible to analyze and report on the quality of the delivered initiatives, and research and support the development and implementation of relevant benchmarks and quality metrics.


What you'll do



  • Influence the culture of conservation internally and externally
  • Demonstrate by example the values of the IESO and the culture of the Energy Efficiency Group
  • Participate in relevant associations relating to the capability building effort.



  • Liaise with staff internal to IESO and external organizations to assess capability building needs in the energy-efficiency marketplace.
  • Analyze and prioritize training/education needs and capability gaps.
  • Develop and implement capability building plans for the key sector organizations including LDCs and other key marketplace organizations.
  • Provide program and market-related analytical support and potential opportunity reporting to support appropriate Supervisor, Senior Manager and/or Director.
  • Analyze participant feedback and other key metrics to report on the quality and appropriateness of initiatives implemented.
  • Research and analyze relevant industry benchmarks and metrics to support effective capability building in the energy-efficiency marketplace.
  • Make recommendations and maintain delivery statistics and other data to support analysis of the capability building efforts.


Customer Focus

  • Coordinate the effective delivery of capability building initiatives as appropriate.
  • Manage program and project applications as appropriate within the IESO ensuring customer needs and schedules are met
  • Responsible for the timeliness of all customers’ and allies’ requests for information
  • Other duties as required


And other duties or responsibilities as may be assigned.


What you need to succeed


  • Solid background and grounding in capability training, training needs analysis and delivery. Broad background in the energy-efficiency marketplace would be an asset.
  • 4-6 years’ experience in energy-efficiency marketplace.
  • Strong communication skills (oral, written and presentation) at all levels within the organization
  • Excellent project management skills; ability to manage multiple priorities and meet deadlines
  • Exceptional organizational skills and time management skills
  • Excellent analytical and problem solving skills
  • Excellent conceptual and “forward thinking” skills
  • Attention to detail
  • Customer service orientation
  • Excellent interpersonal skills and working relationships with others both internal and external; demonstrated responsive professional attitude
  • Strong listening & responding skills
  • Influence and negotiations skills; ability to persuade or influence others to adopt or accept a point of view or take a course of action
  • Self-motivated; ability to work both independently with minimal supervision and as a team player and/or team leader
  • Exceptional tolerance for ambiguity and change



What’s in it for you

•    A comprehensive total rewards program, including best-in-class benefits and a flexible workplace 
•    A challenging, fast-paced and collaborative team environment, where your perspectives and experiences matter 
•    Leaders who support your growth and success through regular feedback and coaching
•    The opportunity to work with some of the brightest minds in the industry

Deadline: March 22, 2023

For future reference, please ensure to save a copy of the job description as it will no longer be available once the posting closes.

At the IESO, we know that achieving great results depends on embracing diversity by attracting, developing and retaining people from a wide variety of backgrounds. We do this by ensuring our recruitment and advancement policies are fair and equitable, and by creating an accessible and inclusive environment – one that values every team member’s unique skills and experiences and ensures they have the support they need to achieve their potential. If you require accommodation during the recruitment process, please let us know. 

We thank you for your interest in a career at the IESO, but we will only contact those candidates selected for an interview. 

Note: The successful candidate must be eligible to work in Canada and will be subject to a background check.

The IESO offers a hybrid work model program to most of our employees, based on business needs. Individuals participating in the program can work an average of three days per week remotely within Ontario. It also offers three flex weeks when individuals can work remotely within Ontario. When working in the office, you will be located at our, Adelaide - Toronto, ON location.

Join our talent community

Sign up for talent community; stay in touch, find out about new opportunities – and discover how you can make a difference. Discover how we use our expertise and commitment to deliver reliable and affordable electricity to Ontario’s businesses and communities, and how we’re innovating to secure a stronger energy future for all Ontarians. Visit Careers at IESO and be sure to follow us on LinkedIn.

Find out why we were selected as Greater Toronto’s Top 2023 Employers, and what we offer.