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Access Administrator

Date: Sep 16, 2022

Location: CA

Company: Independent Electricity System Operator


Requisition ID:  17966
Location: Mississauga
Temporary Assignment:    Regular
Business Unit:  Information & Technology Services

Why join us? 

You’ve got great skills. And you want to use them in an organization where you know what you do every day matters. We get that.
We also know that ensuring Ontarians have access to affordable and reliable power doesn’t happen by accident. So we give you the tools, flexibility and support you need to achieve your goals, and development opportunities to help you grow. You’ll thrive in a collaborative, team-based environment that values your unique skills and experiences – and recognizes that when you do better, we become even better too.  

Who we are 

The Independent Electricity System Operator (IESO) works at the centre of the province’s power system, ensuring Ontarians have access to reliable and cost-effective electricity when and where they need it. We operate the province’s electricity grid 24/7, design, run and oversee the wholesale electricity markets, and plan and prepare to meet Ontario’s electricity needs – now and into the future.


The Independent Electricity System Operator (IESO) works at the heart of Ontario’s power system ensuring there is enough electricity to keep the lights on, today and into the future. We operate the power system in real time, oversee Ontario’s electricity market, deliver energy efficiency and plan for Ontario’s future energy needs. In today’s fast-changing energy landscape, ensuring Ontario’s businesses and communities have access to reliable and affordable power is becoming more complex – and more exciting. That’s why now, more than ever, we need values-driven professionals who can see issues from different perspectives, who are agile, embrace innovation, and thrive in a collaborative environment built on shared values and a powerful purpose.


The opportunity 


The IESO Information Security team plays a vital role in ensuring the safe operations of our Ontario Electricity Grid. Critical infrastructure such as hydro, is being highly targeted by organized crime and nation state threat actors with the desire to cause disruption recognizing the role that we play in the support and growth of the economy as well as the downstream businesses and sectors that we directly empower day to day.


The Access Management team within Information Security is crucial in ensuring that all access to IESO assets are appropriate and maintained through established controls and procedures. The IESO is on a continuous journey in improving the Identify & Access Management governance, processes, and technologies to secure identities, access, and digital assets throughout the entirety of their lifecycles. The success of the Access Management function rests with its ability to remain integrated as a trusted partner for other IESO business units and the focus on providing exceptional customer service experience for IESO and external users.


What you'll do 


As part of a team,

  • Accept access (or revoke) request via email from IESO staff.
  • Create electronic tickets to manage and fulfill access granting and revoking to IESO systems. This includes access to Bulk Energy Systems (BES), non-BES systems, Active Directory, databases and email resources (shared mailbox, public folders and distribution list).  Also grant/revoke access on external facing systems for Market Participants. 
  • Create and manage network accounts and email accounts using tools such as Active Directory and Exchange Online. 
  • Assign/un-assign RSA tokens from user. Educate user on setup token pin and log into IESO network. 
  • Onboard IESO new hire by providing them network and system credentials, walking them through logging into various IESO systems.
  • Process change person access requests (grant/revoke)
  • Carry out the normal and rapid departure processes for users who leaves IESO. 
  • Improve/revise core access management process documents (grant/revoke process, add person process, change person process and remove person process)
  • Review and revise access related documents (e.g. Position Access Document, System Permission Group Matrix and Grant/Revoke Procedures) generated from other business units when required and file them to Citadel. 
  • Analyze and troubleshoot IT system issues for internal and external customers, coordinate with other IT departments if necessary.
  • Create and maintain computer scripts (PowerShell) to automate certain repetitive tasks.
  • Participate in IT projects collaborating with various business and IT groups. Project participation includes gathering requirements, performing tests & test cases both manual and automated on new or upgraded systems. Document test results, IT processes, and writing user guides and procedures.
  • Support development and tracking of Key Performance Indicator (KPI) of our core processes (grant/revoke process, add person process, change person process and remove person process),
  • Identify and implement opportunities of improvement and efficiencies in access management processes.


What you need to succeed 



  • Requires a knowledge of general business and office practice in order to understand the requirements of electronic data processing functions;
  • Requires a knowledge of computer fundamentals and the principles of computer operation, data processing and computer communications to understand the application, use and operation of computer terminals, communications software and associated peripheral equipment;
  • Requires proficiency in the operation of the equipment as well as the ability to provide support to users, perform minor maintenance, and troubleshoot malfunctions;
  • Requires an extensive knowledge of DOS (Disk Operating System) to write and test specialized batch programs, to manipulate files and to set-up system conditions;
  • Requires a fundamental knowledge of database programming to modify inventory and event log as well as other LAN reporting systems;
  • Requires a good knowledge of English to communicate effectively both orally and in writing, to train staff and prepare and update documentation; and
  • Requires an extensive knowledge of Novell network operating system and administrative utilities. This knowledge is considered to be normally acquired either through the successful completion of Grade XII in a Secondary School plus additional specialized training courses, plus up to one year of further concentrated study, or the equivalent education.


  • Requires experience with office automation such as computer equipment and software, computer communications networks and associated software, and an understanding of the appropriate standards, practices and forms in use;
  • Requires experience in an information processing environment to understand the terminology and various applications;
  • Requires experience in writing programs for office automation systems and in providing information systems training programs;
  • Requires an understanding of the business function's goals and an ability to anticipate and respond to shifts in business direction;
  • Requires experience with supporting client server applications that provide project management, financial reporting, full-text search and retrieval systems, including network communications to access the host databases; and
  • A period of up to three years is considered necessary to gain this experience.

What’s in it for you

•    A comprehensive total rewards program, including best-in-class benefits and a flexible workplace 
•    A challenging, fast-paced and collaborative team environment, where your perspectives and experiences matter 
•    Leaders who support your growth and success through regular feedback and coaching
•    The opportunity to work with some of the brightest minds in the industry

Deadline: September 30 2022 

For future reference, please ensure to save a copy of the job description as it will no longer be available once the posting closes.


At the IESO, we know that achieving great results depends on embracing diversity by attracting, developing and retaining people from a wide variety of backgrounds. We do this by ensuring our recruitment and advancement policies are fair and equitable, and by creating an accessible and inclusive environment – one that values every team member’s unique skills and experiences and ensures they have the support they need to achieve their potential. If you require accommodation during the recruitment process, please let us know. 

We thank you for your interest in a career at the IESO, but we will only contact those candidates selected for an interview. 

Note: The successful candidate must be eligible to work in Canada and will be subject to a background check.

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Sign up for talent community; stay in touch, find out about new opportunities – and discover how you can make a difference. Discover how we use our expertise and commitment to deliver reliable and affordable electricity to Ontario’s businesses and communities, and how we’re innovating to secure a stronger energy future for all Ontarians. Visit Careers at IESO and be sure to follow us on LinkedIn.

Find out why we were selected as Greater Toronto’s Top 2022 Employers, and what we offer.

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